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SHIPPING POLICY

  1. Moonlight BJD House is focused on the Canadian and U.S. market. But orders can be shipped worldwide. Any other country won't share the same shipping promotion with Canadian or U.S. customers. For shipping information to your country, please contact us and we will send you the shipping costs and any additional information.

  2. It is the customer's responsibility to make sure the shipping address is correct. Please inform us of any change in your shipping address.

  3. Any products in stock will be shipped within 5-10 business days after the payment has been completed. Due to the changing stock status, items could be sold out when the order is placed. The sold-out items in orders can be changed or refunded. We strongly encourage you to contact us to check stock availability.

  4. All made-to-order Products will be shipped within 100-200 business days depending on different production companies. Please notice Moonlight BJD House not taking any responsibility due to the delay from the production companies.

  5. Moonlight BJD House is not providing any shipping insurance, some production companies might give options for shipping insurance for an extra cost and we will inform our customer before the shipment of product.

  6.   Moonlight BJD House will not take any responsibility due to any delay during shipping. The customer is responsible for any charge for any customs tax, re-address or any additional cost from custom or shipping company.

RETURN POLICY

  1. There will be no return or refund for all "made to order products" passed the cancellation period. 

  2.  No Exchanges or Refunds for any items that were damaged as a result of  personal reasons (drop, water, fire and etc.).

  3.  Moonlight BJD House can help our customer contact manufactures to order replacement parts due to any personal damage at extra cost. Manufactures are under no obligation to repair or replace.

  4.  Any damage caused by shipping please contact us in 24 hours after you received the item (a full unboxing video will be required as proof for any defect and damage). Moonlight BJD House will not take responsibility after 24 hours of receiving. Please contact us if you can not access the package within this time period.

  5. No insurance or coverage with standard shipping

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