Depending on the item that you purchased, it may take from 100 to 200 business days to produce depending on the complexity of the item and the manufacturer. “Basic Set” dolls will be produced faster than Dolls with makeup. After the production is complete, we will arrange the shipping within 5-10 business days. Customers will receive tracking information by our official email. Please contact us if there is a change in the shipping address before shipment.
All made to order dolls can be changed or refunded within 3 business days. Please email us for any product change within 3 business days. There will be no changes or refunds after 3 business days.
Please contact us within 48 hours after you receive the items if there is any damage or defect.
